Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Terms and Conditions of Use

Introduction

Please review these terms and conditions, which govern your use of Lowes.com (https://www.lowes.com), the Lowe’s Personal Accounts (“Personal Account” or “MyLowe’s Accounts”) and Lowe’s Business Accounts (“PRO Accounts”) and related services, and any mobile applications, such as the Lowe's applications available on your mobile device and any other site on which these terms and conditions appear (collectively, the “Site” or “Sites”). Your use of any of the Sites constitutes your unconditional agreement to be bound by these terms and conditions, and the Privacy and Security Statement (collectively, the “Terms”). The Sites are provided by Lowe's Home Centers, LLC. (“Lowe’s”) as a service to its customers, unless specifically provided otherwise on a Site. The Terms inure to the benefit of Lowe's and its parent, subsidiaries and affiliates.

Your Use of the Site

Your use of the Site constitutes your acceptance of the Terms. By accepting the Terms through your use of the Site, you certify that you are either (i) 18 years of age or older or (ii) you are at least 13 years of age and are using the Site under the supervision of a parent or legal guardian who has agreed to be bound by these Terms on your behalf. If you are under the age of 13, you are not permitted to use the Site. If you are a parent or legal guardian who has agreed to be bound by these Terms on behalf of a child between the ages of 13 and 18, you agree to be fully responsible for such child's use of the Site, including all financial charges and legal liability that such child may incur.

Pursuant to 47 U.S.C. § 230(d), as amended, we hereby notify you that parental control protections (such as computer hardware, software and filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such control protections is available on the websites GetNetWise (https://www.getnetwise.org) and OnGuardOnline (https://onguardonline.gov).

You agree that you will not do any of the following (collectively, the “Code of Conduct”):

  • Restrict or inhibit any other visitor from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the Site
  • Use the Site or content on or from the Site for any unlawful purpose
  • Express or imply that any statement you make is endorsed by Lowe's or its subsidiary, parent or affiliate companies
  • Submit data or information to or otherwise transmit material through the Site that is (i) copyrighted, protected by trade secret or otherwise subject to third-party proprietary or intellectual property rights, including privacy and publicity rights, unless you are the lawful owner of such rights or have permission from the rightful owner to submit or transmit such data or information; (ii) is unlawful, obscene, defamatory, libelous, threatening, fraudulent, abusive, pornographic, harassing or encourages conduct that would be considered a criminal offense, or does or would give rise to civil liability or violate any law, rule or regulation, or is otherwise objectionable or infringes Lowe's or any third party's intellectual property rights or other rights; (iii) is intended to victimize, harass, degrade or intimidate an individual or group of individuals on the basis of age, disability, ethnicity, gender, race, religion or sexual orientation; or (iv) is nonpublic information about a company or individual without the express written authorization to do so
  • Engage in spamming, flooding, phishing or other activity intended to gather information unlawfully
  • Transmit any software or other materials that contain any harmful or malicious code, including, without limitation, viruses, worms, time bombs, date bombs, trojan horses and defects
  • Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site
  • Remove any copyright, trademark or other notices of proprietary rights contained on the Site
  • "Frame" or "mirror" any part of the Site without Lowe's prior written authorization
  • Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents
  • Harvest or collect information about Site visitors
  • Take any action that imposes an unreasonable or disproportionately large load on Lowe's infrastructure
  • Use the Site for any reseller activities. Reseller activities include (i) purchasing products for the purpose of reselling those products through any channel to downstream customers; (ii) placing orders on behalf of other persons for commercial purposes; and (iii) extracting, scraping, mining, copying or otherwise gathering information from the Site in connection with your sale or another party’s sale of products (whether purchased from Lowe’s or another seller) through any channel to downstream customers. Purchasing a product that will be used or consumed as part of a home improvement or construction project performed for another person does not constitute a reseller activity

Placing Your Orders on the Site

  • All billing and registration information provided by you must be accurate, complete and correct. Submitting inaccurate, incomplete or incorrect information constitutes a breach of the Terms. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the items, products and/or services that you have requested.
  • Lowe’s and its affiliates and subsidiaries reserve the right, at their sole discretion, to (i) refuse service and to terminate accounts if Lowe’s believes in its sole discretion that customer conduct violates applicable law or the Terms, is harmful to the interests of Lowe’s, its subsidiaries or its affiliates or for any other reason; (ii) limit the quantity of items purchased per person, per account, per household and per order as determined in their sole discretion; and (iii) refuse or cancel any order you place. These restrictions may be applied to the same account, same credit card and/or the same billing and/or shipping address.
  • Lowe’s acknowledgment of an order signifies that we received your order request, but it does not constitute acceptance of your order or a promise to fulfill your order. We strive to provide accurate information on the Site, but we cannot and do not guarantee the accuracy of all information about items on the Site. You understand that information about items on the Site, including, without limitation, price, availability, specifications and images, may be incomplete or inaccurate. If we determine that information about an item you ordered is inaccurate or incomplete, we reserve the right to cancel that order and refund any applicable charges. Any canceled order placed using a Lowe’s Gift Card will have a refund card mailed to the address listed within the billing address line of the online order.
  • All items and products purchased through the Site are made pursuant to a shipment contract. The risk of loss and title for such titles pass to you upon Lowe’s delivery of the items or products to the carrier.
  • You may choose to pick up eligible items in a single order from different Lowe’s stores. For instance, in the same order, you may choose to pick up a hammer from one store, nails from a second store and lumber from a third store. The online price for your items will be the price shown at the time you start the checkout process. You understand that the online price may be different from the in-store prices for the same item and will be exclusive of store-specific sales, discounts, rebates or other markdowns available for in-store purchases.
  • If you wish to purchase products or services described on the Site, you will be asked to supply certain information applicable to your purchase, including, without limitation, credit card and other information. Your Account will provide you a location to store your information and allow you to make a future purchase without reentering information. You agree to pay all charges incurred by you and any users of your account and your credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. The amount of tax displayed when you check out is an estimate and may be updated at the time your card is charged in accordance with our billing policy.
  • Tools, products, materials, techniques, building codes and local regulations change; therefore, Lowe's assumes no liability for omissions, errors or the outcome of any project. The reader must always exercise
  • reasonable caution, follow current codes and regulations that may apply, and is urged to consult with a licensed professional if in doubt about any procedures.


Information Posted on the Site

The information and materials on the Site (the “Materials”) are provided for your review in accordance with the Terms. However, the Materials do not necessarily reflect the opinions of Lowe’s or any of its affiliates, subsidiaries or agents.

At Lowe's, we carry the Brand Names You Know and Trust™. Unless indicated otherwise, most products and services displayed on the Site are available directly from or through Lowe's, its subsidiaries or its affiliates. Lowe's endeavors to display and describe its products and services accurately on the Site. Lowe's is also improving its products and services, and may update the Materials displayed on the Site at any time and without notice.

Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors. Products and services are the responsibility of the manufacturer and service provider, respectively and subject to the warranties offered by such manufacturer or service provider.   

Copyrights, Trademarks and Patents 

All software and content on the Site, such as text, graphics, logos, button icons, images, audio clips, video clips and software, is owned or licensed by Lowe's, or its software, and content suppliers and licensors. Such software and content is protected by United States and international copyright laws.  

The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of Lowe's and protected by applicable copyright laws.  

Lowe's grants you permission to view and use content and software made available to you on the Site in connection with your use of the Site only. Any other use, including, without limitation, the reproduction, modification, distribution, transmission, republication, display or performance, of the content or software on the Site is strictly prohibited. Lowe’s and its affiliates, subsidiaries, suppliers and licensors expressly reserve all intellectual property rights in all text, products, technology, content and all other material that appears on the Site. Accessing the Site does not confer and shall not be construed as conferring on you or anyone else any license to Lowe's or any third party's intellectual property rights.  

The Site may contain additional proprietary notices and copyright information, the terms of which must be observed and followed.

The names, trade names, logos, service marks, trademarks and trade dress (collectively, “Trademarks”) on the Site are registered and unregistered trademarks of LF, LLC, and other parties. Use of the Site in no way grants any license or right to use any Trademark displayed on the Site. LF, LLC, requires prior written approval for the use of the "Lowe's and New Gable Mansard Design®" (Lowe's logo) or any other LF, LLC Trademarks, as part of a link to or from any website. LF, LLC, also requires prior written approval to use the Lowe's logo, Lowe's name and any other LF, LLC marks in any form of advertising or any other public use. One or more patents may apply to the Site, including, without limitation: US Patent Nos. 5,528,490; 5,761,649; 5,930,474; 7,908,173; and 7,908,176.  

Links to Other Sites

The Site may contain links to other websites so that you can learn more about the products available on the Site and have access to other information. These links are provided to you only as a convenience, and their presence on the Site does not imply endorsement by Lowe’s or its affiliates or subsidiaries of such website or of any association with such websites’ operators.

You agree that Lowe’s and its affiliates and subsidiaries are in no way responsible or liable for the availability or content of the websites to which the Site is linked. Lowe’s and its affiliates and subsidiaries make no representations whatsoever about any other website you may access through the Site.

Any concerns regarding products or services offered by a website to which the Site is linked or the link itself should be directed to the operator of that specific website and not the Site.

We strongly encourage you to become familiar with the terms of service and/or terms of use and practices of any linked website. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of items, such as viruses, worms, trojan horses, defects, time bombs, date bombs and other items of a harmful nature.

Online Design Tools

Lowe’s may provide on this Site, or provide links from this Site, to certain microsites, webpages, applications or other digital tools that may be used to develop or design home improvement projects, including, without limitation, kitchen design tools, deck planner tools and cabinet design tools (each a “Design Tool”). Design Tools are for personal, noncommercial use only. Depending on the Design Tool, it may be operated by Lowe’s or its affiliates, or on behalf of Lowe’s or its affiliates by a third party. Design Tools operated by third parties may be subject to additional terms and conditions provided by that third party.

When you use a Design Tool, you acknowledge and agree that the Design Tool is for illustrative purposes only, and should not be deemed to constitute, or be used as, final plans, specifications, details or designs for your project. Before starting a project or purchasing any materials, you should independently verify the accuracy, suitability, completeness, safety and legal compliance of any plan developed using a Design Tool, and, where appropriate, consult with a Lowe’s associate or other qualified professional for additional perspective. Use of a Design Tool should only serve as a basis for seeking further professional advice.

WITHOUT LIMITING ANY OTHER PROVISION IN THESE TERMS, TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW LOWE’S HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES AND REPRESENTATIONS PERTAINING TO THE USE, ACCURACY, SUITABILITY, COMPLETENESS, SAFETY AND LEGAL COMPLIANCE OF ALL, OR ANY PORTION, OF ANY DESIGN, PLAN, SPECIFICATIONS, DETAILS OR DESIGNS DEVELOPED THROUGH, IN PART OR IN WHOLE, THE USE OF A DESIGN TOOL, INCLUDING, WITHOUT LIMITATION, COLOR, MEASUREMENTS, DIMENSIONS, MATERIALS, WEIGHT, ENERGY SOURCE, ENERGY CONSUMPTION OR OTHERWISE. YOU AGREE THAT LOWE’S AND ITS AFFILIATES WILL NOT BE LIABLE TO YOU FOR ANY DAMAGES, LOSSES OR LIABILITIES OF ANY KIND ARISING FROM, OR RELATED TO, YOUR USE OF A DESIGN TOOL OR ANY PROJECT IMPLEMENTED BASED ON THE USE OF A DESIGN TOOL.

User-Generated Content

As part of your use of the Site, you may be able to provide comments, feedback, reviews, text and ideas; send messages to Lowe’s and other users of the Site; post media, such as photos and videos; and submit other forms of content (collectively, “Content”) to the Site. You agree that Content may be viewed by the general public and you do not and shall not consider such Content to be private, proprietary or confidential. You grant Lowe’s and its affiliates, licensees and sublicensees, without any compensation of any kind to you or others, a worldwide, perpetual, irrevocable license to copy, adapt, create derivative works of, reproduce, incorporate, distribute, modify, publicly display and otherwise use in any way such Content in any format or media (“Content License”). You may not revoke Content for any reason at any time. You agree that any Content you submit may appear on sites other than the site through which you submitted your Content, e.g., Content submitted to Lowes.com may appear on Lowes.ca and/or the website of an entity affiliated with Lowe’s. You waive, release and agree not to assert any and all moral rights that you may have in any Content submitted by you to the Site. You agree that Lowe’s may use submitted Content in any manner that Lowe’s deems appropriate or necessary in its sole discretion. Lowe’s and its affiliates reserve the right to edit, modify, abridge or otherwise change any Content you or others submit in their sole discretion.

You agree that you will not use a false or misleading email address, impersonate another person or entity, or otherwise mislead with respect to the origin of any Content you submit, including, without limitation, comments and feedback you submit to the Site. You agree that Lowe’s is not responsible for any Content that you submit to the Site.

By submitting any Content to the Site, you warrant and represent that you have the right to use such Content and have the right to permit Lowe’s and its affiliates, licensees and sublicensees to use such Content in accordance with the terms of the Content License. You agree not to submit any Content that is owned by someone other than you. You agree not to submit any Content that contains the name, image, likeness or voice of anyone other than yourself without first obtaining permission to submit such Content and to grant the Content License to Lowe’s.

If you identify yourself by name in Content you submit or submit Content that contains an image or audio or video recording of yourself, you authorize Lowe’s and its affiliates, licensees and sublicensees, without compensation of any kind to you or anyone else, to reproduce, print, publish, translate, modify, edit and disseminate, in any format or media now or hereafter created, your name and such images and recordings in any way Lowe’s deems appropriate, in its sole discretion, throughout the world. Such authorization is and shall be perpetual and cannot be revoked by you for any reason.

Lowe’s does not guarantee that Content you or others submit will be posted to the Site or become publicly available, and Lowe’s does not guarantee that Content posted to the Site will not be offensive, defamatory or otherwise objectionable. Lowe’s reserves the right to remove any Content from the Site without notice and in Lowe’s sole discretion; however, you acknowledge and agree that Lowe’s is under no obligation to you to police, monitor or remove Content, and Lowe’s makes no guarantee with respect to the completeness, accuracy, integrity or quality of Content submitted to the Site.

Digital Millennium Copyright Act

Claims of Copyright Infringement. It is our policy to restrict access privileges of those who repeatedly infringe the copyrights of others. If you believe any materials accessible on or from the site (including content submitted by other users) infringe your copyrights, you may request removal of those materials, or access thereto, by submitting a notification pursuant to the Digital Millennium Copyright Act (the “DMCA”) to Lowe’s designated Copyright Agent (identified below), which sets forth the following information:

  • Identification of the copyrighted work you believe to be infringed. Please describe the work and, where possible, include a copy or the location, e.g., URL, of an authorized version of the work
  • Identification of the material that you claim to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Lowe’s to locate the material
  • Your name, address, telephone number and, if available, email address
  • A statement that you have a good faith belief that the use of the materials is not authorized by the copyright owner, its agent or the law
  • A statement that the information you have supplied is accurate and indicating that “under penalty of perjury” you are the copyright owner or are authorized to act on the copyright owner’s behalf
  • A physical or electronic signature of the copyright holder or authorized representative

The Copyright Agent designated by Lowe’s to receive notifications of claimed infringement is:

DMCA Notices
c/o Compliance Department
Lowe’s Companies, Inc.
1000 Lowe’s Boulevard
Mooresville, NC 28117 
704-758-2921
DMCANotices@lowes.com

  • Only DMCA notices should go to the Copyright Agent. Any other feedback, comments, requests for technical support and other communications should be directed to Lowe’s customer care at the contact information listed under “Contact Us.” 

You acknowledge that if you fail to comply with all of the instructions above, your DMCA notice may not be valid.

Reinstatement Process. If your submitted materials were removed or the access thereof has been disabled and you believe that such materials are not infringing or that you have authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content in your submitted materials, you may send a counter-notice containing the following information to Lowe’s designated Copyright Agent:

  • Your original or electronic signature 
  • Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled 
  • A statement "under penalty of perjury" by you that you have a good faith belief that the content was removed or disabled as a result of a mistake or misidentification of the content 
  • Your name, address, telephone number and, if available, email address; a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is located outside of the United States, for any judicial district in which Lowe’s is located; and that you will accept service of process from the person who provided the original notification of infringement or an agent of such person 
  • If a counter-notice is received by the Copyright Agent, Lowe’s may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it within ten (10) business days. Unless Lowe’s Copyright Agent receives notice from the person who submitted the DMCA notice that the copyright owner has filed an action seeking a court order to restrain the relevant user from engaging in infringing activity relating to the materials submitted to the site or Lowe’s system or network, Lowe’s may replace or restore access to the relevant content in ten (10) to fourteen (14) business days after receipt of the counter-notice, at Lowe’s sole discretion

Warranty Disclaimer; Limit of Liability

YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SITE AND THE INTERNET IN GENERAL. THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, LOWE'S, ALL OF LOWE'S SUBSIDIARY, PARENT OR RELATED COMPANIES, CALL CENTERS AND ALL OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AGENTS AND REPRESENTATIVES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LOWE'S AND ITS LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS AND REPRESENTATIVES DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR FREE OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITE OR THE SERVER(S) ON WHICH THE SITE IS HOSTED ARE FREE OF VIRUSES, BUGS OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SITE AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. NO OPINION, ADVICE OR STATEMENT BY LOWE'S OR LOWE'S LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, MEMBERS OR VISITORS, WHETHER MADE ON THE SITE OR OTHERWISE, SHALL CREATE ANY WARRANTY.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT LOWE'S SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (1) ANY UNAUTHORIZED ACCESS TO OR USE OF SERVERS ON WHICH THE SITE IS HOSTED AND/OR ON WHICH ANY OF YOUR PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (2) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; AND/OR (3) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A HARMFUL NATURE,  WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY A THIRD PARTY. LOWE'S DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY HYPERLINKED SITE. YOU AGREE THAT LOWE'S AND ITS AFFILIATES, PARENTS AND SUBSIDIARIES WILL NOT BE RESPONSIBLE OR LIABLE FOR DAMAGES OF ANY KIND ARISING OUT OF YOUR USE OF THE SITE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES AND DAMAGES RESULTING FROM THE LOSS OF USE, DATA, PROFITS OR BUSINESS INTERRUPTION ARISING FROM OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE. THIS ALSO INCLUDES DELAYS IN BEING ABLE TO USE THE SITE, THE INABILITY TO USE THE SITE, OR ANY PORTION THEREOF, OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LOWE'S AND/OR ITS SUBSIDIARIES AND AFFILIATES WERE AWARE OR HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This disclaimer does not apply to intentional or wanton acts on the part of Lowe's. This disclaimer constitutes an essential part of these terms.

You should use your best judgment and exercise caution where appropriate. Your use of the site and any materials provided through the site are entirely at your own risk.

Indemnification

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS LOWE'S AND ITS SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE EMPLOYEES, ATTORNEYS, ASSIGNS, SUCCESSORS-IN-INTEREST, CONTRACTORS, VENDORS, SUPPLIERS, LICENSORS, LICENSEES AND SUBLICENSEES, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, CAUSES OF ACTION, COSTS (INCLUDING REASONABLE ATTORNEYS' FEES) AND OTHER EXPENSES THAT ARISE DIRECTLY OR INDIRECTLY OUT OF OR FROM: (1) YOUR ACTUAL OR ALLEGED BREACH OF THESE TERMS, INCLUDING, WITHOUT LIMITATION, THE CODE OF CONDUCT; (2) ANY ALLEGATION THAT ANY CONTENT OR OTHER MATERIAL YOU HAVE SUBMITTED OR TRANSMITTED TO THE SITE INFRINGE, MISAPPROPRIATE OR OTHERWISE VIOLATE THE COPYRIGHT, TRADEMARK, TRADE SECRET OR OTHER INTELLECTUAL PROPERTY RIGHTS OF ANY PARTY; AND/OR (3) YOUR ACTIVITIES OR OMISSIONS IN CONNECTION WITH THE SITE.

Dispute Resolution

Your use of the Site is unauthorized in any jurisdiction that does not give full effect to all provisions of the Terms. Lowe’s makes no representation or warranty that Materials and Content on the Site are appropriate or available for use in any particular jurisdiction. Your use of the Site is unauthorized in any jurisdiction that does not give full effect to all provisions of the Terms, and you agree not to access this Site in any jurisdiction where all or any portion of the Site violates any legal requirements. You are responsible for complying with all applicable laws. Any use in contravention of any provision of the Terms is at your own risk.  

Lowe’s and You each recognize and agree that good faith, informal efforts to resolve disputes often result in prompt, low-cost and mutually beneficial outcomes. Therefore, You and Lowe’s each agree that, before either of us may commence an arbitration or assert a claim in small claims court, You and Lowe’s will engage in the following informal dispute resolution process:  

  • You must first present any claim or dispute to Lowe’s by contacting the customer care center to allow Lowe’s the opportunity to resolve any dispute. To initiate informal dispute resolution, You must provide Lowe’s your full name and contact information; a description of your claim; information about the specific purchase, transaction or matter at issue; your counsel’s name and contact information, if applicable; and a description of the relief sought.  
  • You and Lowe’s will personally meet and confer, via teleconference or videoconference, in a good faith effort to informally resolve any claim covered by this provision. If either You or Lowe’s is represented by counsel, that counsel may, but is not required to, participate in the informal dispute resolution conference.  
  • Either party may request arbitration or a proceeding in small claims court, as applicable, if your dispute cannot be resolved within sixty (60) days, unless an extension is mutually agreed upon by us.  
  • Any statute of limitations will be tolled while You and Lowe’s engage in the informal dispute resolution process described in this section. 

Choice of Law, Jurisdiction and Venue:  

  • You agree that this agreement and your use of the Site will be governed by the laws of the state of North Carolina. By using the Site, you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Charlotte, North Carolina, in all disputes (i) arising out of, relating to or concerning this agreement, the Site and your use thereof; (ii) in which the Site and/or this agreement is an issue or a material fact; or (iii) in which the Site or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization.  

Waiver of Rights:  

  • YOU AGREE TO WAIVE, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, ANY CLAIMS FOR PUNITIVE OR EXEMPLARY DAMAGES AND ANY RIGHT TO PURSUE CLAIMS ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY, WHICH RELATE IN ANY WAY TO THE SITE OR THIS AGREEMENT.  
  • LOWE’S AND YOU UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, COUNTERCLAIM, CROSS CLAIM OR THIRD-PARTY CLAIM ARISING OUT OF OR RELATING TO ANY DISPUTE ARISING UNDER THIS AGREEMENT. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, LOWE’S AND YOU AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE WAIVING THE RIGHT TO HAVE ANY DISPUTE HEARD AND RESOLVED IN COURT BY A JURY.   

Arbitration: Please read this section carefully because it affects rights that you might otherwise have. It provides for resolution of most disputes through arbitration instead of court proceedings.  

  • Arbitration is different than court. There is no judge or jury, but the arbitrator can award damages. Arbitration is final, binding and subject to only limited review by a court. By using the Site, you agree to give up your right to a trial in court except for certain small claims as described below.  
  • You agree that this arbitration section shall survive termination of this agreement. This section shall be broadly interpreted to encompass all disputes or claims arising out of or relating to your use of the Site. Any dispute or claim made by you against Lowe’s or against any of Lowe’s subsidiary, parent or affiliated companies arising out of or related to your use of the Site, whether based on contract, statute, tort, fraud, misrepresentation or any other legal theory, will be resolved by binding arbitration, except that either party may elect to have such claims heard in small claims court if they qualify for hearing by such court.  
  • You must first present any claim or dispute to Lowe’s by contacting the customer care center to allow Lowe’s the opportunity to resolve any dispute, as outlined more fully above. Either party may request arbitration or a proceeding in small claims court, as applicable, if your dispute cannot be resolved within sixty (60) days, unless an extension is mutually agreed upon by us. The arbitration of any dispute or claim shall be conducted with the rules of a Nationwide Arbitration Organization as modified by this agreement, and there will be NO JURY TRIAL. Any arbitration demand must be signed by the claimant and must include a description of the claim; information about the specific purchase, transaction or matter at issue; and a description of relief sought.  
  • You and Lowe’s agree that this agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the US Federal Arbitration Act and federal arbitration law. Any such arbitration shall be brought and held in Charlotte, North Carolina, and will be conducted in the English language. An arbitrator may not (i) award relief in excess of or contrary to what this agreement provides; (ii) order consolidation or arbitration on a classwide or representative basis; or (iii) award punitive damages or any other damages aside from the prevailing party’s actual damages, except that (a) the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute, and (b) in the event the claim brought is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim becomes frivolous, unreasonable or without foundation, claimant will be required to reimburse respondent for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense and/or settlement of such claims, and all other amounts allowed by law. In any arbitration applying those rules applicable to large and/or complex cases, the arbitrators may also apply the Federal Rules of Evidence, and the losing party may have the award reviewed in accordance with the review procedures set forth in the selected arbitrator’s rules.  
  • Any arbitration shall be confidential, and neither you nor Lowe’s may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. The decisions of the arbitrators shall be binding and conclusive upon all parties involved, and any judgment or decision on any arbitration may be entered in and specifically enforced in any court having proper jurisdiction.  
  • If any portion of this section is determined by a court to be inapplicable or invalid, then the remainder shall be given full force and effect.  
  • Claimant will be required to pay any applicable filing fees. All administrative fees and expenses of arbitration will be divided equally between you and Lowe’s. Unless an applicable statute expressly permits awarding attorneys’ fees to the prevailing party, each party will bear the expense of its own counsel, experts, witnesses, and preparation and presentation of evidence at any arbitration hearing. However, as noted above, in the event the claim brought is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim becomes frivolous, unreasonable or without foundation, claimant will be required to reimburse respondent for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense and/or settlement of such claims, and all other amounts allowed by law.  

Changes to the Terms

You agree that Lowe’s may change, terminate, modify, add, end or delete any of these the terms and conditions (including, without limitation, the Terms) under which the Site is offered at any time and without notice to you.

Lowe’s, in its sole and absolute discretion, reserves the right to update, change, terminate, suspend, modify, add, end or delete any of these Terms, the Additional Terms (including for both PRO and Personal Accounts), any Program or any subprograms, benefits, special offers or rewards, in whole or in part, at any time with or without notice. Any changes or modifications will be effective immediately upon posting the revisions to https://www.lowes.com/l/terms-and-conditions-of-use.html, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use or participation constitutes your agreement to any changes or modifications.

Miscellaneous

You agree that Lowe’s may assign all or part of this agreement without such assignment being considered a change to the agreement and without providing notice to you. You agree that Lowe’s will be released from all liability upon assignment. The assignee shall have the same rights and obligations as the assignor.

You agree that information related to your use of the Site may be subject to legal process. Information and data that you submit to Lowe’s through the Site may be subject to legal process (e.g., a subpoena) by Lowe’s or a third party or government entity, even if that information has been deleted and only exists in backup form. You acknowledge and understand that Lowe’s will comply with all applicable legal obligations in making such information available pursuant to valid legal process. You acknowledge and agree that Lowe’s may have no obligation to give you notice of any legal process that may result in any information related to your use of the site being produced, discovered or otherwise disclosed.

Lowe’s performance of these Terms and any other policy contained on the Site is subject to existing and future laws and legal process. Nothing in these Terms is in derogation of Lowe’s right to comply with law enforcement requests or requirements relating to your use of the Site or information given to or gathered by Lowe’s with respect to such use.

You agree that no joint venture, partnership, employment or agency relationship exists between you and service providers or suppliers, or you and Lowe’s as a result of these Terms or your use of the Site.

Any rights not expressly granted to you herein are reserved by and to Lowe’s, its affiliates, subsidiaries and licensors, and other third parties.

The Terms and the applicable terms of sale constitute the entire agreement between you and Lowe’s with respect to the subject matter thereof. This agreement supersedes all prior or contemporaneous communications and proposals, whether written, oral or electronic, between you and Lowe’s with respect to the Site. No modification of the Terms shall be effective unless such modification is authored by Lowe’s or it is physically signed in blue ink by an executive officer of Lowe’s.

Any actual or alleged waiver by Lowe’s of any actual or alleged breach of the Terms by you shall not be deemed to be a waiver of any future breach.

A printed version of this agreement and/or any notice given by Lowe’s in electronic form shall be admissible in judicial and administrative proceedings based upon or relating to this agreement or your use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Lowe’s in printed form.

If any part of these Terms is found to be invalid or unenforceable under applicable law, you agree that the invalid or unenforceable provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue to govern your use of the Site.

Additional Registered User Terms

You can register as either a Personal or PRO user of the Site and become a registered user (a “Registered User” or “User”). A single email address can be associated with either a Personal Account or a PRO Account but not both (Personal Accounts and PRO Accounts are collectively and individually “Account(s)”). Becoming a Registered User gives you access to additional services, benefits, promotions and functionalities available on the Site or in store (collectively, “Registered Services”), which vary depending on whether you have a Personal Account or a PRO Account. 

Registration and Applicable Terms. You can become a Registered User with a PRO Account by registering on the Site. By creating or using a PRO Account, you consent to and agree to be bound by the Terms, these Additional Registered User Terms, the Additional PRO Account & MVPs Pro Rewards Program Terms (including any MVPs Pro Rewards Program and subprograms) and Lowe’s Privacy Statement (https://www.lowes.com/l/privacy-and-security-statement.html) (collectively “PRO Terms”).

You can become a Registered User with a Personal Account by registering with the Site. When you create a Personal Account, you will be registered for a new MyLowe’s Account, or if you create your Personal Account with the information associated with a pre-existing MyLowe’s Account, that pre-existing MyLowe’s Account will be linked to your Personal Account. Registered Users with a Personal Account may also request a MyLowe’s Card with a unique identifying number (a “MyLowe’s Card”). By creating or using a Personal Account, you consent to and agree to be bound by the Terms, these Additional Registered User Terms, the Additional Personal Account Terms and Lowe’s Privacy Statement (https://www.lowes.com/l/privacy-and-security-statement.html) (collectively “Personal Terms”) (“PRO Terms” and “Personal Terms” are collectively and individually “Additional Terms”). If you do not agree with any of the Additional Terms, you must discontinue use of the Registered Services.  

Username and Password. As part of the registration process, you will be asked to select a username and password. Lowe’s may refuse to grant you a username that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. You agree not to transfer, resell, share, allow unauthorized persons to use or otherwise facilitate access to or use of the Site through your Account. If you have reason to believe that your Account is no longer secure, you must promptly change your password on your Account and immediately notify Lowe’s of the problem by contacting Lowe’s customer care at 1-800-445-6937. You are entirely responsible for maintaining the confidentiality of your username and password, and any and all activities (including purchases) that are conducted through your Account. 

Lowe’s Wallet.

  • Access. To access the Lowe’s Wallet (“Wallet”), you must have the Lowe’s Application (“Lowe’s App”) on your mobile phone or tablet, a Lowes.com Personal or PRO Account, and sign in to your Lowes.com Personal or PRO Account.
  • Use. The Wallet allows you to store debit cards and credit cards, including Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR) or a Lowe’s Gift Card. Lowe’s Refund Cards can be added to the Wallet. Lowe’s discounts, such as MyLowe’s or MVPs Pro Rewards Program offers and digital coupons, and E-Gift Cards may also be stored in the Wallet. In-store Credit (Merchandise Credit) cards, which are issued for non-receipted returns, cannot be added to the Wallet. The Wallet can only be used to make in-person purchases with saved E-Gift Cards at Lowe’s stores or Lowe’s Outlet locations.
  • Registering Tender. To add a debit or credit card to the Wallet, you will need the card number, unless the card is already saved in your Lowes.com PRO Account, and you will need the card number, expiration date and CVV. To add a Lowe’s Gift Card or E-Gift Card to the Wallet, you will need the card number and PIN.
  • Deactivation, Suspension or Closed Tender. If a debit or credit card, E-Gift Card or Gift Card that has been added to the Wallet is deactivated, suspended, closed or otherwise not valid, you will not be able to use that card for payment. Lowe’s reserves the right to suspend or terminate your access to or use of the Wallet at any time, without notice and in its sole discretion.
  • No Financial Charge for Wallet. Lowe’s does not charge you to use the Wallet, but message and data rates may apply from your mobile phone service provider, and you are responsible for those fees and charges.
  • Confidentiality. If you use the Wallet, you are responsible for maintaining the confidentiality of the Wallet, and you agree to accept responsibility for all activities that occur in the Wallet. The terms and conditions of your credit card or debit card agreements govern the use of your payment method in the Wallet.
  • Restrictions or Limitations. Lowe’s may restrict, or otherwise limit, the products or services purchased through the cards that are loaded onto the Wallet. In addition, some products or services may not be eligible for purchase using the cards loaded onto the Wallet or may require additional verification prior to completion of purchase through cards loaded onto the Wallet. Any restrictions or limitations on such products or services may be without notice and are solely at Lowe’s discretion.

Communications From Lowe’s. By becoming a Registered User, you agree and opt in to receive general and targeted advertising, marketing materials and other communications, including mail, email, SMS (text message), other computer electronic messaging or other means from Lowe’s and its subsidiaries and affiliates. Message and data rates may apply.

Privacy; Financial Incentives. We may provide price discounts, coupons, services and other perks for (1) Account holders and members of our loyalty programs; (2) military and other discount holders; (3) members of our mailing and email list; and (4) customers who have signed up for our Lowe’s private labeled credit cards (collectively “Programs”). When you opt in to our Programs, you acknowledge and consent to the financial incentives outlined under these Additional Terms. You also consent to Lowe’s collection, use and disclosure of your personal information (e.g., names, emails, phone numbers, address, online activities, transaction history, etc.) pursuant to the Lowe’s Privacy Statement when you opt in to our Programs. Lowe’s may use the information to identify you, to provide you with tailored products and services, and to enhance our relationship with you. You acknowledge that you understand there is no obligation to remain opted in to our Programs and consumers may opt out at any time. 

Submissions. As a Registered User, you may be able to upload information or data to your Account. The information or data you upload or enter into your Account is called “Submissions.” Lowe’s reserves the right to monitor any Submissions, but Lowe’s is under no legal obligation to do so. 

Your Submissions. 

  • For any Submissions that are covered by any intellectual property rights (“IP Content”), you grant Lowe’s a nonexclusive, perpetual, transferable, sublicensable, royalty-free, worldwide license to use those Submissions (“IP License”) as Lowe’s sees fit in its sole discretion. 
  • The IP License ends when you delete your IP Content from your Account, unless your IP Content has already been used outside your Account or shared with others and they have not deleted it. 
  • You understand and agree that deleted IP Content may persist in backup copies of your Account, but deleted IP Content will not be available for your use or review from your Account once it has been deleted. 
  • You agree that Lowe’s, its affiliates and agents may use your name, email address, telephone number, MyLowe’s Card and/or other Account information to access, review, edit and modify your Submissions, Tracked Purchases (defined in the Personal Account and PRO Account specific sections below) and other information associated with your Account. 

Deactivation of Your Account. Lowe’s reserves the right in its sole discretion to remove or delete any or all material from your Account or the Site at any time. Lowe’s may also deactivate your Account for any reason and in its sole discretion. Deactivation of your Account for any reason, including at your request or as a result of Account inactivity, may result in all data and information uploaded or submitted by you or by Lowe’s, regardless of source, no longer being accessible to you, even if you decide to open a new Account. You acknowledge and agree that, except to the extent required by law, Lowe’s has no obligation to make a copy, electronic or otherwise, of your Submissions, Tracked Purchases or purchase history available to you at any time, including, without limitation, upon deactivation of your Account for any reason. 

Changing Account Types. You may change your Account from Personal to PRO at any time. Changing from a Personal to a PRO Account is not reversible and will result in the loss of any benefits unique to Personal Accounts. Data associated with your Account, including, without limitation, any saved Payment Methods, MyLowe’s data, purchase history and personal addresses, will transfer to the PRO Account and be visible to any PRO Account admin. You may not change a PRO Account to a Personal Account.

Termination of Service. Lowe’s reserves the right to terminate your access to and use of the MyLowe’s program, MVPs Pro Rewards Program (as defined below), your Account and the Registered Services, or any portion thereof, without liability, at any time and for any reason, with or without cause, and without notice to you. You may choose to deactivate your membership at any time by contacting Lowe’s. PRO Account holders can contact Lowe’s at 1-844-LOW4PRO. Personal Account holders can contact Lowe’s at 1-800-444-6937.

Upon (i) deactivation of your Account, (ii) termination of the MyLowe’s program, the MVPs Pro Rewards Program or the Registered Services, or (iii) upon your violation of the Additional Terms or the Terms, your right to use the Site and any portions of the Site, including Registered Services, will immediately cease.

Changes to the Additional Terms; No Waiver. Lowe’s may update, change, suspend, terminate, modify, add, end or delete the Additional Terms, your Account or the Site in its sole discretion at any time without notice. You agree to any updates, changes or modifications to the Additional Terms by continuing to use your Account and the Registered Services. Any failure by Lowe’s to enforce any of these Additional Terms shall in no way be construed to constitute a waiver of such Additional Term or any other Additional Term.

Additional Personal Account Terms

Personal Accounts.  A Personal Account may be required to obtain and use certain Site features, programs and benefits, including, but not limited to, Lowe’s Military Discount, Subscriptions, certain Installation Services offered through the Site and MyLowe’s benefits. 

Programs and benefits offered to Registered Users are subject to conditions and may be modified by Lowe’s in its sole discretion. 

MyLowe’s Tracked Purchases. Purchases made online while logged in to your Personal Account will allow Lowe’s to register and record your purchases for you, giving you access to product descriptions, quantity purchased, price, date of purchase and additional information. If you use your MyLowe’s Card while purchasing items in a Lowe’s store, information from that transaction will also be added to your Account. 

MyLowe’s Is Intended Only for US Residents. The MyLowe’s program is solely directed to individuals residing in the 50 United States (including DC). Lowe’s makes no representations that MyLowe’s and any content or functionality available through MyLowe’s and its associated features are appropriate or available for use in other locations. Those who choose to access the Site or MyLowe’s from other locations do so on their own initiative and at their own risk and are responsible for complying with local laws, to the extent they are applicable. 

Additional PRO Account and MVPs Terms

PRO Account Specific Benefits. A PRO Account may be required to obtain and use certain site features, programs and benefits, including but not limited to the MVPs Pro Rewards & Partnership Program, Bulk Purchasing, and Pro Exclusive Pricing. By creating or using a PRO Account, you (“you”) are joining the MVPs Pro Rewards & Partnership Program (“MVPs Pro Rewards Program” or “Program”), and you understand and agree that you are participating in the Loyalty Program on behalf of your company or business.

Please note that certain benefits that are available to Personal Accounts are not available to PRO Accounts. Converting a Personal Account into a PRO Account will result in the loss of certain benefits exclusive to Personal Accounts, including Military Discount, Subscriptions and MyLowe’s features, and any other benefits unique to Personal Accounts.

These PRO Terms do not alter the terms and conditions of any other written agreement you may have with Lowe’s for other products and services.

PRO Accounts. PRO Accounts must be registered under a business name (the “Organization”). An individual User with authority to bind the Organization may create a single Account for an Organization (“Primary Admin”), and any other admin may invite others to create additional user Accounts as part of the Organization. To have multiple Users under a single Organization Account, you must invite those users to register using the email link, code provided through your PRO Account or other methods as determined by Lowe’s. A credit or debit card can only be registered to the MVPs Pro Rewards Program for one Organization. Attempts to register the same tender to multiple Organizations may result in limited benefits or functionality. All Rewards associated with a Registered Tender belong to the Organization and not the User registering the card.

By creating a PRO Account, you represent and warrant to Lowe’s that you are fully authorized to create and manage that Account on behalf of the company associated with that Account.

PRO Account Eligibility and Restrictions. PRO Accounts are available only to business customers in the 50 United States (and DC). Personal use is prohibited. Business customers with a National Account contract, Group Purchasing Organizations (“GPO”) Parent Organizations and Government customers may not be eligible for certain benefits of PRO Accounts, including the MVPs Pro Rewards Program and subprograms. The terms of any written contract or agreement with any Government, GPO Parent Organization, National Account or Managed Account customer shall supersede any conflicting terms herein. Customers who self-identify as government organizations will be opted out of Program by default and must opt-in eligible to receive Rewards.

PRO Accounts and the MVPs Pro Rewards Program are not available and each is void where prohibited by federal, state or local law.

Unless expressly provided therein and except for Lowe’s Every Day 5% Credit discount offer, the PRO Account, the MVPs Pro Rewards Program, or any subprogram offers and benefits cannot be combined with any (i) other promotion, discount, markdown, coupon, rebate or offer, including any Lowe’s volume or special discount programs (such as but not limited to Contractor Packs, Buy in Bulk, Volume Savings Program (“VSP”), Military Discount, Employee Discount, Lowe’s Price Promise, Special Value, New Lower Price, Was:Now and credit discount offers); or (ii) associate-discretion price adjustments.

Notice of Benefits/Incentives for Account Maintenance. To receive MVPs Pro Rewards Program membership benefits, including but not limited to PRO Tracked Purchases (as defined below), you must maintain a PRO Account. Some Program membership benefits are earned via qualifying purchases. Lowe’s will not be able to provide you with membership benefits: (i) if you do not maintain a PRO Account to track and register your tender to allow Lowe’s to track your qualifying purchases; or (ii) if you cancel your Account, opt out of membership benefits, or request that we delete your Account or personal information.

By creating or using a PRO Account, you consent to the financial incentives outlined under these Additional Terms, including but not limited to “PRO Tracked Purchases,” “Subprograms,” “Special Offers” and the financial incentives outlined in any offer or subprogram.

Customer Opt-Out of MVPs Pro Rewards Program Benefits. By creating or using a PRO Account, you opt in to participate in the Program and benefits, including any subprograms for which you meet the eligibility requirements, which is required to maintain a PRO Account. If you are eligible for Program benefits and decide to opt out, you will no longer be able to use your PRO Account and must discontinue use of your PRO Account or delete it, as directed by Lowe’s. If you are ineligible for certain benefits (customer types that may be ineligible include Government, nonprofit or health care), if you want to delete your Account or have questions about claiming or redeeming Rewards, please contact us at 1-844-LOW4PRO.

Termination or Suspension of Your Account or the MVPs Pro Rewards Program. Upon deactivation of your PRO Account or termination of the Program, or upon your violation of these Additional Terms, your right to have an Account or receive any benefits or otherwise participate in the Program will immediately cease to the extent permitted by laws and regulations. Notwithstanding the foregoing, unless Lowe’s terminates your PRO Account for cause, you or your Organization (as applicable) will receive any reward earned up to the date of deactivation or termination, unless the reward terms specifically provide otherwise. “For cause” includes, without limitation, your suspected or actual fraud, abuse, or violation of any PRO Terms as determined in Lowe’s sole and absolute discretion.

Upon suspension of your PRO Account, you and/or your Organization (as applicable) will not receive or accrue any benefits, and any purchases made by you or by another User within your Organization during a suspension will not accrue as Qualifying Purchases, as defined below, for any program or subprogram.

PRO Account Benefits.

  • PRO Tracked Purchases. Lowe’s may track for the MVPs Pro Rewards Program all the purchases that you make with Registered Tender (as defined below), purchases made using your PRO Account or purchases made with PRO ID (collectively and individually “PRO Tracked Purchases”). PRO Tracked Purchases will be tracked for all purchases made at Lowe’s branded US Stores or Lowes.com (including purchases made through Lowe’s contact center) and fulfilled by or on behalf of a Lowe’s branded US Store or Lowes.com. Purchases may not appear in your Account for up to 24 hours. Websites operated by or “powered by” third parties on behalf of Lowe’s, including websites that may be branded or co-branded with Lowe’s, are excluded (e.g., applianceparts.lowes.com). Purchases made at Lowe’s Outlet locations or Lowe’s Pro Supply are excluded. For Lowe’s Commercial Accounts utilizing the “Connect LCA” feature on Lowes.com, purchases made in store will only be visible to admins of the Organization. This information may be shared with Lowe’s service providers, subject to Lowe’s Privacy Statement. Lowe’s reserves the right to correct any errors. If you have any issues, please contact Lowe’s at 1-844-LOW4PRO.

    • Registered Tender. By saving a credit or debit card to your PRO Account Wallet (as defined below) you are registering that tender for participation in the MVPs Pro Rewards and any subprograms (“Registered Tender”) (as defined below). Cards previously saved to your Account will be automatically included as Registered Tender as of Jan. 7, 2022, and you must remove any cards you do not want included as Registered Tender. The first Organization to register a tender will be the only Organization to get credit for purchases made using that tender for purposes of MVPs Pro Rewards Program if that tender is registered to multiple Organizations.

        • Registering a Lowe’s Commercial Account (“LCA”) (previously known as Lowe’s Accounts Receivable (“LAR”)). Any LCA accounts that are connected to a given Organization’s PRO Account via the “Connect LCA” feature on Lowes.com will be considered Registered Tender. If an LCA is registered to multiple Organizations via the “Connect LCA” feature, then no Organization will receive credit for purchases made using that tender.

    • PRO Account Purchases. Any purchases made while signed in to your Account on Lowes.com will be a PRO Tracked Purchase, unless the offer, program or subprogram states otherwise. Purchases made using PunchOut or an e-procurement solution will not count as a PRO Tracked Purchase unless also using Registered Tender. Purchases made with Registered Tender will be a PRO Tracked Purchase only for the Organization that has registered the tender even if another organization uses it while signed in to their Lowes.com PRO Account.

    • PRO ID. PRO ID, a customer QR Code that may be used to identify you as an MVPs Pro Rewards Program member in store only to ensure that your purchases with cash, check and unregistered cards are a PRO Tracked Purchase, will be available. Purchases made with Registered Tender will be a PRO Tracked Purchase only for the Organization that has registered the tender even if another organization uses that Registered Tender with a PRO ID during an in-store purchase.

  • Purchase History. You must have a PRO Account and make PRO Tracked Purchases on the associated PRO Account on behalf of the Organization to have the ability to see online and in-store purchase history.
  • Purchases Through Digital Wallets. Purchases made through non-Lowe’s branded digital wallets (including purchases made with Registered Tender through a third-party digital wallet) will not count toward or be eligible for Program rewards or benefits, unless you are signed in to your PRO Account or use PRO ID.
  • Third-Party Delivery Platforms. In addition, orders made on third-party delivery platforms (e.g., Instacart, etc.) will not count toward or be eligible for MVPs Pro Rewards Program rewards or benefits. Orders placed by or on behalf of third-party aggregators, groups, organizations and business entities will also not count toward or be eligible for MVPs Pro Rewards Program rewards or benefits.

Miscellaneous.

  • Lowe’s, in its sole and absolute discretion, may (i) determine whether there has been fraud or abuse of any kind associated with your PRO Account and, (ii) if Lowe’s makes such a determination, terminate your PRO Account and/or your participation in the MVPs Pro Rewards Program or any subprogram.
  • By creating a PRO Account, you accept all terms and conditions in these Additional Terms and release Lowe’s, its parent, subsidiaries and affiliates, and hold Lowe’s, its parent, subsidiaries and affiliates, harmless from any claim, liability or damage relating to the Program or any subprogram, thereof.
  • LOWE’S, ITS PARENT, SUBSIDIARIES OR AFFILIATES MAKE NO EXPRESS OR IMPLIED REPRESENTATION OF WARRANTY AS TO ANY BENEFITS AND WILL NOT BE LIABLE FOR INJURY, DAMAGE, LOSS OR EXPENSE RESULTING FROM THE USE OR ACCEPTANCE OF ANY PART OF THE PRO ACCOUNT, MVPS PRO REWARDS PROGRAM OR ANY SUBPROGRAM.

Lowe’s, in its sole and absolute discretion, reserves the right to update, change, terminate, suspend, modify, add, end or delete any of these Additional PRO Account and Loyalty Terms or the Loyalty Program with or without notice. Any changes or modifications will be effective immediately upon posting the revisions to https://www.lowes.com/l/terms-and-conditions-of-use.html, and you waive any right you may have to receive specific notice of such changes or modifications.

MVPS PRO REWARDS PROGRAM

  • Program Period. The Loyalty Program is effective from January 1 to December 31 of each calendar year unless otherwise stated herein (each separate calendar year is a “Program Period”). Lowe’s may, in its sole and exclusive discretion, designate different Program Periods or modify, shorten or extend any Program Period. Accrued spend reached by each User during a Program Period expires each year at 12:01 a.m. ET on January 1 of the succeeding Program Period.
  • Organizations and Distribution of Benefits. All benefits and rewards generated by all individual User(s) within an Organization will accrue and be distributed only to the Organization. For avoidance of doubt, benefits and rewards tied to PRO Tracked Purchases shall only accrue and be distributed to the Organization to which the User(s) making the PRO Tracked Purchases belongs. If a User is removed from an Organization, any rewards/benefits accrued based on that User’s PRO Tracked Purchases will remain with the Organization. The claiming or redemption and distribution of benefits and rewards remains within the Organization’s discretion; however, all claiming, redemption and distribution must be facilitated through the Primary Admin.

PROGRAM OFFERS AND BENEFITS

  • MVPs Pro Rewards Program Description. The MVPs Pro Rewards Program allows Organizations to earn certain rewards (including, without limitation, MVPs Earn Back Rewards and Paint Rewards) and other Member Benefits (as defined below) (collectively “Rewards”), unless prohibited by applicable law, on an Organization basis, based on their Users’ accrued spend on Qualifying Purchases (as defined below) or other actions or opportunities as may be presented by Lowe’s from time to time in Lowe’s sole discretion. Organizations are placed in MVPs Levels (as defined below) based on their Users’ accrued spend, and the MVPs Levels determine the level of Rewards an Organization earns, as more fully described below. For more information on MVPs Levels, Rewards and Program features and experiences, please visit the MVPs Pro Rewards Program page.
    • There is no fee associated with the Program. Your participation in the Program is unique to the Organization under which you are registered for the Program. MVPs Levels and Rewards may not be gifted, purchased, sold, bartered, brokered or otherwise transferred, except that the Program may allow a Primary Admin to allocate certain Rewards in certain limited instances as described below. Rewards available via the MVPs Program have no cash value, are purely promotional, and do not constitute property of any User or Organization (as applicable). No portion of any payment for purchases qualifying for the Program or any MVPs Level, Member Benefits or Rewards constitutes consideration paid for the Program or any MVPs Level or Rewards. Lowe’s reserves the right in its sole discretion to limit the claiming or redemption of specific Rewards and to limit the number of MVPs Levels and Rewards available.
  • MVPs Pro Rewards Program Periods. Participation in the Program is based on consecutive Program Periods, starting in the year in which an Organization joins the MVPs Pro Rewards Program. The initial Program Period is effective from Jan. 7, 2022, to Dec. 31, 2022. Each subsequent Program Period will begin on January 1 of the applicable calendar year.
  • At the end of each Program Period, all unclaimed Rewards and Member Benefits will be forfeited, subject to the exclusions set forth below. Lowe’s may, in its sole and exclusive discretion, designate a different Program Period or modify, suspend, shorten or extend a Program Period with respect to the Program.
  • MVPs Pro Rewards Program Eligibility. In order to be eligible for the Program, you must have a PRO Account. Government customers and cooperative purchasing programs, including GPOs Parent Organizations, are not eligible for the Program. Resellers are expressly excluded from the MVPs Pro Rewards Program. Commercial customers with a National Account contract are not eligible for MVPs Earn Back Rewards.
  • MVPs Pro Rewards Program Qualifying Purchases. Qualifying purchases include net completed purchases of qualifying products as further detailed below and subject to the exclusions below (“Qualifying Purchases”). “Completed purchases” means the transaction has been settled and fulfilled and the transaction appears on the Organization’s Account purchase history. Qualifying Purchases are PRO Tracked Purchases calculated based on the actual amount paid on any completed purchases of products made by the Organization during the Program Period after any allowable discounts are applied, if any, and excluding: labor services and special fees; warranty; Lowe’s Protection Plans; shipping and handling; delivery; surcharges; service fees; sales and use taxes; and product fees. Qualifying Purchases do not include: (i) purchases of electrical cable and electrical wires; (ii) purchases of Lowe’s Gift Cards or Gift Certificates or other third-party Gift Cards or Gift Certificates; (iii) purchases made using an employee discount (iv) purchases or transactions made with Rewards or other promotional items (such as free items), whether made in store, online or through the Lowe’s app; (v) government purchases; (vi) purchases made for personal use, including any purchase using a Personal Account or Military Discount; or (vii) purchases made on tender previously registered by another Organization. In addition, any purchase of Paint (as defined below) will be a Qualifying Purchase only for the purposes of determining MVPs Level but will not be a Qualifying Purchase for purposes of calculating MVPs Earn Back Rewards.
    • If an item from a Qualifying Purchase is returned, the return amount will be deducted from Qualifying Purchase spend toward earning Rewards. If the item is returned after a Reward has been issued, your Account may reflect a negative balance.
    • For a new PRO Account, once your Account is created, Lowe’s will recognize any Qualifying Purchase made online while logged into your Account and any Qualifying Purchase made in store while using Registered Tender or PRO ID.
    • Qualifying Purchases made between the date of confirmed MVPs Earn Back Rewards eligibility and 12/31/22 will count toward the MVPs Earn Back Rewards calculation as defined below.
  • MVPs Levels. Each Organization can reach one or more MVPs Levels: MVPs, Silver MVPs, Gold MVPs, Platinum MVPs (each, an “MVPs Level”) based on the accrued spend within a given Program Period from that Organization’s Users’ Qualifying Purchases. Details regarding the MVPs Levels are available through the MVPs Pro Rewards Program page. Upon joining the Program, an Organization will be placed in the lowest MVPs Level. As an Organization’s Users make Qualifying Purchases during the applicable Program Period, the Organization may move up into one or more MVPs Levels based on the Organization’s Users’ accrued spend. The Organization will remain in its starting MVPs Level through that Program Period unless and until its Users’ accrued spend on Qualifying Purchases in that same Program Period moves the Organization up into a higher MVPs Level. The highest MVPs Level reached from accrued spend on Qualifying Purchases during a given Program Period will be that Organization’s starting MVPs Level for the subsequent Program Period. If an Organization does not make enough Qualifying Purchases in a given Program Period to maintain its MVPs Level for the subsequent Program Period, the Organization will begin the subsequent Program Period at the lower MVPs Level corresponding to its accrued spend from Qualifying Purchases in that preceding Program Period. Lowe’s reserves the right to change, modify or update the requirements needed to earn each MVPs Level status (including, without limitation, the minimum amount of accrued spend required), Rewards and/or Member Benefits and determine your starting MVPs Level for any Program Period in its sole discretion.
    • Summary.
        • Each Program Period is one year.
        • Users’ accrued spend on Qualifying Purchases during a given Program Period determines which MVPs Level the Organization is in for that Program Period. Users’ accrued spend resets to zero at the start of each Program Period.
        • The MVPs Level the Organization is in at the end of a given Program Period will be the MVPs Level at which the Organization begins the subsequent Program Period, but the Organization can move up into a higher MVPs Level based on Users’ accrued spend in that subsequent Program Period.
        • Organizations do not move down into a lower MVPs Level within the same Program Period. However, an Organization will begin a subsequent Program Period at a lower MVPs Level if the Organization’s Users’ accrued spend on Qualifying Purchases within the immediately preceding Program Period do not meet the minimum amount required to maintain the same MVPs Level.
  • MVPs Earn Back Rewards. “MVPs Earn Back Rewards” will be calculated as a percentage of the accrued spend from Qualifying Purchases made during a Program Period by the Organization’s Users, and the Organization’s accrued reward balance will be available to the Primary Admin in the Organization’s Pro Account. MVPs Earn Back Rewards will be issued in the form of electronic Lowe’s Gift Cards (“Lowe’s E-Gift Card” or “E-Gift Card”) that will appear in your Wallet once the accrued reward balance is claimed as an E-Gift Card by the Primary Admin. The percentage is determined by the Organization’s MVPs Level at the time the Qualifying Purchase was made, except if the amount spent on a specific Qualifying Purchase would result in the Organization moving up to a higher MVPs Level, in which case the percentage will be calculated on a pro rata basis (see example below). Only PRO Tracked Purchases will count toward MVPs Earn Back Rewards calculation or MVPs Level determination (i.e., purchases made without using Registered Tender, PRO ID or while not signed in to your PRO Account will not count). Paint Qualifying Purchases (as defined below) will not count toward MVPs Earn Back Rewards calculation.
    • MVPs Earn Back Rewards Calculation. The MVPs Earn Back Reward amount will be determined in accordance with the graduated percentages in Table 1.1 below. Each MVPs Level and the MVPs Earn Back Reward percentage earned are progressive, meaning the applicable percentage will only apply to the amount spent within the MVPs Level. Lowe’s will round partial cents to the nearest cent. It is possible for two percentages to be applied to one Qualifying Purchase for the purpose of calculating the Reward. By way of example only, if an Organization needed to accrue $50 in order to move up to a higher MVPs Level and a User spends $100 on a Qualifying Purchase, half of that Qualifying Purchase will be used to calculate MVPs Earn Back Rewards at the lower MVPs Level and half will be used to calculate MVPs Earn Back Rewards at the higher MVPs Level.

    Table 1.1

    • Legacy Paint Program Transition. On March 7, 2022, Lowe’s For Pros Loyalty Paint Rewards Pilot Program members (“Legacy Paint Members”) will be transitioned to the MVPs Pro Paint Rewards program. Lowe’s, in its sole discretion, will determine Legacy Paint Members’ initial tier based on the Organization’s 2021 spend in the legacy paint program. Lowe’s, in its sole discretion, will calculate the spend from Jan. 7, 2022, forward to determine the Organization’s 2023 starting paint tier. Legacy Paint Members will receive Paint Rewards previously earned in the legacy paint program through March 6, 2022, based on the legacy paint program terms.
    • MVPs Paint Qualifying Purchases. Paint Qualifying Purchases include net completed purchases of only interior paint, exterior paint, exterior stains, floor coatings, primers, resurfacers, barn and fence paint, masonry waterproofers, and marine coatings (collectively “Paint”) and subject to the exclusions below (“Paint Qualifying Purchases”). Completed purchases means the transaction has been settled and fulfilled and the transaction appears on the Organization’s Account purchase history. Paint Qualifying Purchases are PRO Tracked Purchases calculated based on the actual amount paid on any completed purchases of Paint made by the Organization during the Program Period after any allowable discounts are applied, if any, excluding shipping and handling; delivery; surcharges; service fees; sales and use taxes; and product fees. Qualifying Purchases do not include (i) mistints; (ii) purchases made using an employee discount; (iii) purchases or transactions made with Rewards or other promotional items (such as free items), whether made in store, online or through the Lowe’s App; (iv) paint purchases made for personal use, including any purchase using a Personal Account or Military Discount; or (v) paint purchases made on tender previously registered by another Organization.
      • If an item from a Paint Qualifying Purchase is returned, the return amount will be deducted from Paint Qualifying Purchase spend toward earning Paint Rewards. If the item is returned after a Paint Reward has been issued, your Account may reflect a negative balance.

    • Paint Rewards.Paint Rewards” will be calculated as a percentage of the spend from Paint Qualifying Purchases made during a Program Period by the Organization’s Users, pursuant to the Paint Rewards Calculation described below, and the Organization’s accrued reward balance will be available to the Primary Admin in the Organization’s Rewards Program dashboard within its Pro Account. Paint Rewards will be issued in the form of electronic Lowe’s E-Gift Card that will appear in your Wallet once the accrued reward balance is claimed as an E-Gift Card by the Primary Admin.
    • Paint Rewards Calculation. Paint Rewards amount will be determined in accordance with the graduated percentages in Table 1.2 below. Each tier and the reward amount earned are progressive, meaning the applicable percentage will only apply to the amount spent within the tier. It is possible for two percentages to be applied to one Paint Qualifying Purchase for the purpose of calculating the Paint Reward. Lowe’s will round partial cents to the nearest cent. By way of example only, if an Organization needed to accrue $50 in order to move up to a higher tier and a User spends $100 on a Paint Qualifying Purchase, half of that Qualifying Purchase will be used to calculate Paint Rewards at the lower tier and half will be used to calculate Paint Rewards at the higher tier.

    Table 1.2

    • Illustration: An Organization creates a PRO Account on Feb. 3, 2023, and adds a Registered Tender on Feb. 5, 2023. The Organization had two Qualifying Purchases using the Registered Tender in February 2023: $500 on Feb. 7, 2023, and $1,000 on Feb. 8, 2023. From March 1 to Dec. 31, 2023, the Organization spent an additional $2,000 in Qualifying Purchases on April 3, 2023, and an additional $5,000 in Qualifying Purchases on Oct. 10, 2023, in separate transactions. The Reward amount will be calculated as follows:

    • Claiming of Rewards Issued as Lowe’s E-Gift Cards. To claim your Organization’s Rewards issued as Lowe’s E-Gift Cards, the Primary Admin must access the available MVPs Pro Rewards section on the Lowe’s App or online at www.lowes.com to view available accrued reward balance and then claim an available E-Gift Card. An Organization must reach the applicable status or tier before it is eligible to earn or claim Rewards. All available Rewards must be claimed by the end of each Program Period, except that any MVPs Earn Back Rewards or Paint Rewards earned from Qualifying Purchases or Paint Qualifying Purchases (as applicable) made in December may be claimed until January 15 of the following Program Period (or any other time frame as Lowe’s may determine in its sole discretion) by calling 1-844-LOW4PRO. Rewards do not roll over into any subsequent Program Periods. Any Rewards not claimed by the applicable deadline will be forfeited. Lowe’s reserves the right, in its sole discretion, to only offer Lowe’s E-Gift Cards in a minimum amount or in whole-dollar denominations, or as otherwise determined by Lowe’s. MVPs Earn Back Rewards or Paint Rewards can only be claimed in full, which means the Organization must claim the maximum amount of MVPs Earn Back Rewards or Paint Rewards available to it at the time of claiming. The maximum Lowe’s E-Gift Card that can be claimed at one time is $2,000. Any accrued reward balance above $2,000 can be claimed with additional E-Gift Card(s). Rewards may be subject to additional terms and will expire in accordance with the terms stated for that Reward. Determinations regarding claiming of Rewards are subject to Lowe’s sole and absolute discretion. Lowe’s E-Gift Cards do not expire.

      • The amount of claimed Rewards will be subtracted from the accrued reward balance associated with the Organization’s Account immediately when a Reward is requested based on the total Rewards dollars for the claimed Reward. For example, if the Organization has earned $25.30 in Rewards, the Organization must claim $25.30, which will be deducted from the Organization’s Account. In the event Lowe’s determines, in its sole and absolute discretion, that the Reward requested by that Primary Admin is unused and unavailable and the situation justifies restoration, the amount of such requested Reward will be restored to the Organization’s Account. Lowe’s reserves the right to limit the claiming of specific Rewards and to limit the number of Rewards available at any particular MVPs Level.
    • Member Benefits. Lowe’s, in its sole and absolute discretion, may periodically offer the opportunity for additional rewards or benefits on particular transactions or special offers (“Member Benefits”). Member Benefits may be distributed via the Lowe’s App, online, or via email or mail from time to time (based on the information you have in your PRO Account). Member Benefits may include periodic promotional offers on qualifying products and services, personalized offers and discounts, coupons, invitations to special events, or related benefits. You must have your Account set to receive notifications and/or have opted in to receive email communications in order to receive promotional and marketing offers in the Lowe’s App or via email. Member Benefits may be customized based on your qualifying purchases and preferences. In certain events, Member Benefits may require that you have location settings enabled for them to be distributed to your Lowe’s App. Please note that Lowe’s may be unable to send these Member Benefits to you if you have turned off your notifications or location settings in the Lowe’s App; if you have elected not to receive email or other communications from Lowe’s; or if you have poor network connectivity. Member Benefits may have certain restrictions, including expiration dates and short, time-limited claiming or redemption periods. Member Benefits are personal to you and cannot be shared, copied or transferred, except as the Program may allow in certain limited instances. You may be required to present your PRO Account information at the participating Lowe’s in order to claim or redeem Member Benefits. Read each offer carefully for specific details, limitations and restrictions.

      • Drink or Snack Coupons. Lowe’s will give an Organization the number of coupons of up to $2.25 each, applicable for the cost of select bottled water and soft drinks (excluding Gatorade and Amp drinks) priced at $2.25 or less, set forth in Table 1.3 below, each month based on the Organization’s MVPs Level for the applicable month. The Organization will first receive the coupon(s), set forth in Table 1.3, in the month after obtaining the Silver MVPs Level (e.g., after qualifying purchase accrued spend reaches $2,500 in February, an Organization will receive one (1) drink coupon in March). Claiming of the drink or snack coupon is only available in Lowe’s branded store locations by presenting the barcode available in the Pro Account via mobile app or web and having a Lowe’s cashier scan the coupon barcode at a register at the front of the store. The drink or snack coupon will not be applied if the drink or snack selected is more than $2.25 or is an excluded item. Drink or snack coupons must be used in the month they are given; any unused drink or snack coupons at the end of the month will be forfeited. Customer must pay applicable sales tax. Additional drink or snack coupon terms and conditions apply; see drink or snack coupon for full details.
    • Allocation of Rewards. Certain Rewards may be eligible to be allocated by the Primary Admin to other Users within the same Organization. Once a Reward has been allocated, the Reward may be nonrefundable and may not be forwarded, transferred or reassigned. The Reward must be used by the recipient within the time frame specified for that Reward, or it will expire.

    Table 1.3

    • Sweepstakes. From time to time, Lowe’s may conduct certain sweepstakes for Organizations (“Sweepstakes”). All such Sweepstakes shall be governed by the official rules designated by Lowe’s for each Sweepstakes. Being a Program participant automatically enters your Organization into the Sweepstakes. Government health care and education Organizations, GPO Parent Organizations, and other ineligible Organizations are ineligible to participate in Sweepstakes. If your Organization does not want to participate in the Sweepstakes, you can opt out of participating in the Sweepstakes or reject the prize. Your participation in a Sweepstakes will constitute your acceptance of the applicable official rules on behalf of the Organization.

    • Expiration of Rewards; Inactive Accounts. Unclaimed Rewards expire upon the cancellation or termination of your Organization’s PRO Account as described below. If you have any questions regarding your PRO Account status, please contact Lowe’s by calling 1-844-LOW4PRO. Rewards expire in connection with the terms provided with that Reward.

      • Lowe’s reserves the right to cancel a User’s or Organization’s Account if the Account remains inactive for a period of two (2) years or more. Accordingly, if a User does not make a Qualifying Purchase within two (2) years after the User’s initial registration or the last recorded Qualifying Purchase, Lowe’s reserves the right to cancel the User’s Account. If there is only one User associated with the Organization’s Account, Lowe’s reserves the right to also cancel the Organization’s Account. You understand and agree that cancellation by Lowe’s of an Organization’s PRO Account will result in the cancellation of all Rewards, Member Benefits and any progress toward an MVPs Level associated with that Account, and the inability to earn, claim and/or redeem further Rewards and Member Benefits, regardless of MVPs Level.

    • Cancellation; Termination. An Organization may opt out of the MVPs Pro Rewards Program at any time, for any reason, by canceling the applicable PRO Account(s) by calling 1-844-LOW4PRO. If an Organization cancels its PRO Account, any unclaimed Rewards and/or progress toward an MVPs Level will automatically be canceled and will no longer be available to be claimed. If the Organization re-enrolls at any time, it will start at the introductory MVPs Level as applicable. Lowe’s reserves the right to suspend or terminate, at Lowe’s sole and absolute discretion, any PRO Account or rescind any accrued spend or Rewards, if Lowe’s believes that the Account holder has abused Program privileges, has violated or acted inconsistently with these PRO Terms or applicable law, or otherwise acted in a manner harmful to Lowe’s interests. Attempts to claim single-use offers and verification codes for Rewards multiple times or through multiple users constitute fraud and may result in the termination or suspension of your PRO Account. Lowe’s further reserves the right to refuse delivery of any orders, including those placed through a PRO Account, if Lowe’s believes that a User has violated or acted inconsistently with these PRO Terms or applicable law or acted in a manner harmful to Lowe’s interests, or may be likely to do so based upon prior communications, conduct, interactions or similar factors.

      • Upon cancellation or termination for any reason, the canceled PRO Account shall immediately cease, and it may no longer receive Rewards. Lowe’s has no obligation to and shall not compensate the User or the Organization (as applicable) for any unclaimed Rewards or other benefits of the Program following cancellation. Because Lowe’s plans our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation.

    • Lowe’s shall be the sole arbiter in cases of suspected abuse, fraud or violation of its PRO Terms, and any decision it makes relating to termination, suspension or other disabling of the Program or a PRO Account (including but not limited to cancellation or suspension of Rewards) shall be final and binding. Should you object to any of these PRO Terms, or any subsequent modifications thereto, or become dissatisfied with the Program, your sole remedy is to discontinue participation in the Program and properly cancel your Account in the manner provided above. These PRO Terms shall be governed by the laws of North Carolina, USA, without regard to conflict of laws, provisions or principles.
    • Lowe’s reserves the right in its sole discretion to update, change, modify, add, end, delete, suspend or terminate the MVPs Pro Rewards Program or any or all benefits under the Program or any policy pertaining to the Program, at any time, for any reason, including our right to discontinue or change the MVPs Levels or change the expiration date or claiming or redemption value of Points or Rewards, merge the Program with another program, or adjust how Points or Rewards are received, calculated or claimed.
    • If Lowe’s elects to terminate or modify in a material way the Program or any benefits or policies of the Program, Lowe’s will provide a notice of the material modification or termination by posting the modifications or notice of termination to Lowes.com. We may also attempt to notify you in other ways. Any modifications will become effective immediately after such posting or other such notification. We encourage you to review these PRO Terms regularly for modifications. In the event of such termination, at Lowe’s election, Lowe’s may, in its sole discretion, allow you to claim any outstanding unclaimed and unexpired Rewards (if any) accrued through the date of such termination for ninety (90) days after such termination.
    • Taxes. You are solely liable and responsible for any applicable federal, state or local taxes arising out of your participation in the MVPs Pro Rewards Program. Please consult your tax adviser concerning any tax consequences that may arise from your participation.
    • Personalized Offers. Lowe’s may provide MVPs Pro Rewards Program Users with coupons or discounts based upon program engagement and/or membership type (“Personalized Offers”).
    • Customer Service.

    For Program assistance, please contact 1-844-LOW4PRO.